Delivery & Returns
Delivery & Returns
Delivery
Free delivery for all UK orders.
Shipping rates can be calculated on the cart page before starting checkout process.
Orders are processed and dispatched within 1-3 business days and shipped via Royal Mail 1st class & Standard international post.
*EU customers: please be aware that import fees, custom charges and taxes may be applied prior to receiving your order, due to Brexit. This is payable by you.
DELIVERY ESTIMATES
UK
Royal Mail 1st Class post
2-3working days
EU
Royal Mail International standard
5-10 working days
USA
Royal Mail International standard
10-20 working days
Elsewhere
Royal Mail International standard
15-30 working days
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customers@florarozita.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customers@florarozita.com.